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Lost Debit Card

Last week, Aran lost his debit card.  He'd mislaid it at Kroger, where he works.  At my urging, he called the store to see if anyone had turned it in.  The manager said they hadn't.  Then we drove over to see if it was where he had left it.  He looked everywhere in the hot buffet section (where he'd last had it), but it was gone.

I had him check his account for unauthorized charges.  There were none.  Then I looked up the number to call for lost cards and had him dial.  "Put it on speaker," I said.  "You talk, and I'll be here to help if you need it."

Aran negotiated the phone tree and ended up talking with a rep.  He only needed one prompt from me to get his card canceled.  Cool!

The number was only for canceling cards, not replacing them, though.  That required a visit to the credit union.  I thought about this.  I have to leave for work early in the morning, before the CU opens.  Aran gets home from work moments before the CU closes in the evening.  It would be tricky getting over there.  Well, there was no reason he couldn't do it himself.

I told Aran what he needed to do, and wrote down a numbered list of instructions.  (1. Go to credit union. 2. Ask the teller for a replacement debit card. 3. Ask for expedited service and how much it will cost. 4. . . . )

The next day when Aran got home from work in the evening, I asked him if he'd gone to the credit union.  He said he had, and that he'd ordered a new card. It would come in three business days.  Go Aran!

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